Shipping & Returns
Returns / Exchanges
Something not quite right? Returns or exchanges are accepted within 30 days for all orders within the EU.
For all orders, items must be unwashed, unworn and undamaged, with tags on, to qualify for a return or exchange. (Masks are final sale and may not be returned.) Limit of one exchange per order. Refunds will be issued in the original form of payment within 10 days of return receipt.
EU EXCHANGES ship free for all products valued at €95+ ! All items that are unworn and undamaged may be exchanged for any reason within 30 days of receipt. Please contact us for exchange authorization via email at email@example.com. Return postage for exchanges of any product valued at €95+ will be reimbursed in the form of a refund credit to the original order payment up to €18, once a shipping receipt is emailed to the above address. Return postage for exchanges with an order value of less than $95 will be the responsibility of the customer, and outbound exchange postage will be invoiced a shipping fee of €10. Please ensure tags are still on and the tote is included in the return.**
EU RETURNS may be returned at the cost of the customer to our EU location // All items that are unworn and undamaged may be returned for any reason within 30 days of receipt. Return postage is the responsibility of the customer. Please contact us for return authorization via email at firstname.lastname@example.org. Once authorized, you may then send your item back to us at: Zuri Returns: C/O Gears of Sumo OU, Marati 4-3, 11712, Tallinn, Estonia, +372 5559 4529.
ALL NON EU returns (Switzerland, Norway, UK) must be returned to our US location // Please contact us for return/exchange authorization via email at email@example.com. Once authorized, you may then send your item back to us at: Zuri Returns: 265 Canal Street, #501, New York, NY 10014 USA. Tel: +1 646-897-5624. Return and exchange policies above will apply.
**TOTE NOTE // Our totes and our dresses belong together! If you have ordered more than one dress or shirt and are returning only a partial order, you may keep the tote. However, if you are returning a one-unit order (dress or shirt) and it's accompanying tote is not returned along with it, we may deduct €12 from your refund. You may also request via email ahead of time to keep the tote for €12. EXCHANGES: Please include your tote when sending back your dress: we will ship you another tote with your new dress!
Refunds are issued in the original form of purchase for all items. You will be refunded within 15 days of our receipt of the return items.
Free shipping on orders over €95 anywhere in the EU. EU orders under €95 will be charged a flat shipping fee of €10. For everywhere else worldwide, a scaled rate starting at €28 (depending on number of units ordered) will be applied at checkout.
All goods ship from within the EU. Customers in countries outside the EU will be responsible for any duties or additional VAT assessed.
Delivery times will vary, but on average delivery will be within 5-9 business days for all in-stock items.
Zuri is not responsible for any packages that are lost or stolen once they have been marked delivered by the carrier.
Please contact us at firstname.lastname@example.org for further information or with any product concerns.